Premium Resume Writing Service | 5 Star Resume

Guarantees and Refund Policy

Our Guarantees

At 5 Star Resume, we are committed to providing you with exceptional service and top-quality career documents that enhance your chances of securing the job you desire. We take pride in our work, and to ensure your satisfaction, we offer the following guarantees:

90-Days Job Guarantee

As long as you are aggressive in your job search, we guarantee you will get called for multiple interviews. If you do not receive any interviews within 90 days of receiving your documents, we will re-write your resume for free.

100% Satisfaction Guarantee

Your satisfaction is our priority. If you’re not completely satisfied with your resume, we offer unlimited revisions within the first 3 weeks after receiving your initial draft. We’ll work with you until you’re 100% happy with the final product.

Money Back Guarantee

If you do not land a new job within 180 days of procuring our services, we will refund you the total amount with a 20% administration fee deduction. Please note that to be eligible for the refund, you must demonstrate that you have been actively searching and applying for a position during that period. 

Quality Guarantee

Our team of Certified Professional Resume Writers (CPRWs) and career experts guarantee the highest quality in every document we produce. We adhere to industry best practices and tailor each resume to your unique experience and career goals, ensuring your application stands out to recruiters and hiring managers.

Confidentiality Guarantee

Your privacy is of utmost importance to us. We guarantee that all personal information and documents you share with us will be handled with the highest level of confidentiality. Your data will never be shared with third parties without your explicit consent.

Refund Policy

We strive to provide services that exceed your expectations, but we understand that circumstances may arise where a refund is requested. Our refund policy is designed to be fair and transparent, ensuring your peace of mind.

Full Refunds

Service Not Rendered: If you cancel your order before any work has begun, you are entitled to a full refund.

Partial Refunds

Cancellation After Work Has Begun: If you decide to cancel after work has started but before the final delivery, a partial refund will be calculated based on the amount of work completed.

Non-Refundable Circumstances

Client Non-Responsiveness: If we cannot complete your project due to a lack of communication or response from your side after repeated attempts, no refund will be provided.

After Revision Period: Once the 3-week revision period has passed, no refunds will be issued, as we assume the service has met your satisfaction.

Force Majeure: Refunds will not be provided in cases where delays or issues are caused by factors outside of our control, such as natural disasters, technical issues, or other force majeure events.

How to Request a Refund: To request a refund or discuss any concerns regarding our services, please contact us at support@5starresume.com. We will review your request and respond within 5 business days.