Premium Resume Writing Service | 5 Star Resume
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Premium Resume Writing Service | 5 Star Resume
5 Star Resume provides personalized resume writing, cover letter writing, LinkedIn optimization, and career-branding services based on the client’s professional background, goals, and target roles.
By purchasing any service, package, add-on, promotional offer, rush service, or payment plan, the client agrees to these terms.
Our services are designed to strengthen the client’s professional presentation and job-search materials. We do not guarantee interviews, job offers, promotions, salary increases, or employment within any timeframe.
Hiring outcomes depend on factors outside our control, including the client’s qualifications, application activity, interview performance, target positions, market conditions, employer requirements, and hiring decisions.
Support until hired is available only when included in the purchased service or package. It continues while the client remains actively engaged in the job search and complies with these terms.
Support may include:
Guidance relating to the original documents.
Minor content or keyword updates.
Adjustments based on relevant recruiter feedback.
Recommendations for improving alignment with suitable positions.
To remain eligible, the client must:
Use the finalized documents provided by 5 Star Resume.
Apply to positions reasonably aligned with their qualifications.
Avoid materially altering the finalized documents without informing us.
Provide relevant job postings, application details, or recruiter feedback when requested.
Submit clear and consolidated support requests.
Support is limited to the original career direction, target roles, and purchased deliverables. It does not include new documents, complete rewrites, unrelated career paths, repeated redesigns, multiple role-specific versions, job applications, recruitment services, or major updates based on new experience.
Requests outside the original scope may require an additional purchase. Support until hired is a service commitment and not a guarantee of employment.
Clients may request reasonable revisions within 21 calendar days after receiving the initial draft.
Revisions must:
Remain within the original project scope.
Relate to the agreed career direction and target roles.
Be based on accurate information provided by the client.
Be submitted as clear and consolidated feedback.
A new career direction, unrelated target position, additional document, substantial new information, or major strategy change is not considered a revision and may require an additional fee.
If no revision request is received within 21 calendar days, the documents will be considered accepted and the initial revision period will close. Support until hired, where included, will remain limited to minor updates and guidance under Section 3.
All purchases are final once payment is submitted, except where otherwise required by applicable law.
Payment immediately reserves professional availability, administrative resources, research time, scheduling capacity, and production resources. The purchase remains final regardless of whether:
Drafting has begun or a writer has been assigned.
The client has completed the intake process.
The client responds to follow-up communications.
The client changes their mind or no longer needs the service.
The client obtains employment before completion.
The completed documents are used.
The desired employment results are achieved.
The order is active, paused, inactive, or administratively closed.
Revisions, corrections, and applicable support are the available remedies for service-related concerns.
The client is responsible for:
Providing complete, accurate, and truthful information.
Completing required questionnaires.
Submitting supporting documents and target positions.
Responding to communications.
Reviewing drafts and verifying all details.
Providing feedback within the applicable revision period.
5 Star Resume is not responsible for errors, delays, or reduced effectiveness resulting from incomplete, inaccurate, outdated, misleading, or omitted client information.
If the client does not respond within seven calendar days after a follow-up message, the order may be placed on hold, removed from the active production schedule, or marked inactive. This applies even when drafting has not yet begun.
During inactivity:
Original delivery dates and writer assignments are suspended.
Rush or priority timelines may be forfeited.
Support-until-hired benefits are paused.
The project will not continue until the required information or response is received.
An inactive client may request reactivation. Work will resume according to current availability and a revised delivery schedule. Updated information, a different career target, substantial project changes, reassignment, or expedited completion may require an additional fee.
Orders inactive for 30 consecutive days may be administratively closed. Administrative closure does not cancel the original purchase. Reactivation remains subject to current availability, project feasibility, and these terms.
Our writers prepare each document using professional resume-writing practices and the information supplied by the client.
Clients must review and verify all names, contact details, dates, job titles, education, credentials, responsibilities, achievements, and metrics before using the documents.
Preferences involving wording, tone, formatting, or presentation will be addressed through the revision process when they remain within the original scope.
Client information and documents will be handled with appropriate care and used only as reasonably necessary to process payments, provide the purchased services, assign writers, operate the business, work with authorized service providers, protect legal rights, or comply with applicable law.
Personal information will not be sold or intentionally disclosed to unrelated third parties. Additional data practices may be addressed in the 5 Star Resume Privacy Policy.
Delivery dates are estimates unless a specific guaranteed deadline is confirmed in writing.
Client delays, incomplete information, additional requests, late feedback, or changes in project scope will extend the delivery schedule.
Reasonable delays caused by emergencies, illness, power or technology failures, cybersecurity incidents, natural disasters, or other circumstances outside our control will not constitute a failure to provide the purchased service. Work will resume as reasonably possible.
Rush and priority fees reserve accelerated scheduling capacity. These timelines depend on the client providing complete information and responding promptly.
When client delays make the original rush schedule impossible, the project will be moved to the next reasonably available delivery date. Rush or priority fees are included within the all-sales-final policy.
5 Star Resume may pause, restrict, or discontinue services when a client engages in harassment, threats, abusive conduct, fraud, identity misuse, payment fraud, knowingly provides false information, or repeatedly requests work outside the purchased scope.
We may also decline revision or support requests that are excessive, contradictory, unrelated to the original project, professionally inappropriate, or inconsistent with accepted resume-writing practices.
Clients should contact support@5starresume.com before initiating a payment dispute so that concerns can be reviewed directly.
If a dispute is filed, 5 Star Resume may provide the payment processor or financial institution with relevant records, including:
Accepted policies and order details.
Payment and communication records.
Questionnaires and submitted information.
Draft, revision, delivery, and support records.
Evidence of reserved capacity or client inactivity.
A payment dispute does not automatically cancel the order or invalidate these terms. Services and support may be suspended while a dispute is pending.
To the extent permitted by applicable law and payment-processing agreements, 5 Star Resume may pursue unpaid balances or losses arising from fraudulent or knowingly false disputes.
Nothing in this policy limits any rights that cannot legally be waived.
By submitting payment, approving a proposal, signing an agreement, or selecting the checkout acceptance box, the client confirms that they:
Have reviewed and accepted these terms.
Understand that all sales are final.
Understand that employment outcomes are not guaranteed.
Agree to provide the information and cooperation required to complete the service.
Understand that inactivity may suspend timelines and support.
Accept revisions and eligible support as the remedies for service-related concerns.
Questions may be submitted to: support@5starresume.com